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7. Making it happen the process of development
7.1 A process of change
For there to be more sustainable Tower Blocks, then change will be needed
at many levels, with clear and quantifiable changes in:
Performance
Improvements in service delivery are a common feature of TMOs and other
new arrangements. Such improvements can help meet basic needs.
Projects
People need to see that change is possible and that it is happening.
The high-profile activity at Apple Tree Court has become a leading
light partly because of the high visibility of the changes that
have taken place. Projects are also important since they offer a way
of bringing in funding above and beyond revenue for day-to-day management.
Process
Effective participation in decision-making relating to improvements,
new projects and management is a key part of encouraging ownership of
new programmes and structures. This should include participation in
the process of diagnosing problems as well as the development of solutions.
Policy
In some areas and on some issues there needs to be clear policy change,
to recognise the value of high-density settlements, of which tower blocks
are perhaps the most obvious examples, and that policy change should
seek to ensure that where appropriate, integrated and sustainable regeneration
strategies can receive the funding they need to deliver good places
to live.
7.2 Support From Outside
The process of improvement, development and change in any block will
also need close attention Appendix 2 considers common factors from successful
processes. Support is needed in some form at many points. This could
come from the landlord, be it local authority or housing association;
from other bodies involved in regeneration partnerships; or from NGOs.
It could take the following forms:
On-going community development and capacity-building work;
Specific training programmes, notably for the development of
TMOs or other new structures;
Assistance to access resources;
Provision of physical improvements refurbishment, security
measures etc.
A key issue is what is good practice for agencies in ensuring that regeneration
or refurbishment programmes support, complement, and are sensitive to
the community development process and the need for sustainability. Agencies
themselves may need to go through a process of education and capacity-building
in order to develop a culture and approach which supports community
democracy.